Returns Period
Autenvi accepts returns within 14 days after you have received your delivery. Returns after this period cannot be processed.
Return Requirements
- Items must be in their original condition with original packaging.
- Customers are responsible for return shipping costs for returns due to personal preference.
- For defective products: Take photos/videos and contact customer service for reimbursement of return costs.
Return Process
Send an email to support@Autenvi.com with:
- Order number
- Reason for return
If you do not receive a return address before sending the item back, we cannot guarantee the return will be processed.
Packaging Requirements
- Use the original packaging or a sturdy cardboard box with protective filling.
- Include the order number on a note inside the package.
Refund Processing Time
- Processing time: 5-7 working days after the package arrives at our warehouse.
- Refund to credit card: 2-7 working days (depending on your bank).
Special Cases
- Gifts: May be kept in case of a return.
- Lost return package? Please provide documentation with your tracking number.
- Incorrect address/Failure to collect? An additional fee of 200 GBP will be charged.
